Feelion is a GPS tracking service operated by Nanning Shuangteng Information Technology Co., Ltd. (“Feelion,” “we,” “us,” or “our”).
This Privacy Policy explains how we collect, use, store, protect, and delete information when you use the Feelion mobile application, our GPS tracking devices, websites, and related services (collectively, the “Services”).
By using our Services, you acknowledge the data practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information to provide our GPS tracking services:
- Account Information: Information used to create and manage your account, such as your username, email address, authentication credentials, and account preferences.
- Device Information: GPS tracker identifiers, device models, connection status, battery status, cellular connectivity information, and other technical information necessary to operate the device.
- Location and Trip Information: GPS coordinates, timestamps, speed, movement, routes, trip history, parking locations, and other location-related information transmitted by your GPS tracker.
- Alerts and Settings: Geofence settings, movement alerts, vibration alerts, device notifications, and other tracking preferences.
- Technical and Support Information: Information necessary to maintain the security and reliability of our Services, diagnose technical problems, and respond to support requests.
Our GPS trackers may continue collecting and transmitting location information while powered on and connected, even when the Feelion app is not open.
2. How We Use Information
We use collected information to:
- Display real-time GPS locations and device status.
- Provide trip history and location replay.
- Generate geofence, movement, and other supported alerts.
- Manage user accounts and GPS device associations.
- Provide customer support and troubleshoot technical issues.
- Maintain service security, reliability, and performance.
- Comply with applicable legal obligations.
We do not use GPS tracking history for third-party advertising or independent commercial marketing.
3. Location Data Storage and Retention
Our primary GPS tracking servers are hosted in the United States.
GPS location records, trip history, alerts, and related historical tracking records are retained for a maximum of 180 days in our active service database.
Records older than 180 days are automatically deleted.
Certain information may be retained separately for a limited period when necessary for security, backup recovery, dispute resolution, or compliance with applicable law. Backup copies are managed according to our backup retention and deletion procedures.
4. Device Binding, Unbinding, and Historical Data
Each GPS tracking device may be associated with only one user account at a time.
When you unbind a tracker from your account, you can choose whether to delete or retain its existing tracking history.
Delete History (Default): The default option is to delete the tracker’s existing location history and related historical records. Once deleted from our active systems, these records cannot be recovered through the Services.
Keep History: You may expressly choose to retain the tracker’s existing history. Retained history remains subject to the 180-day retention limit.
Important: If you choose to keep history when unbinding a tracker, a person who subsequently binds that tracker to another account may be able to access its retained historical locations, routes, and related records, including information recorded before the new account holder obtained the device.
Before transferring, selling, or giving away a GPS tracker, we recommend deleting its history if you do not want the next user to access previous tracking information.
5. Account Deletion
You can permanently delete your Feelion account directly within the Feelion app by following these steps:
- Sign in to your Feelion account.
- Open More → Account & Security.
- Tap Delete Account.
- Enter your current password, acknowledge the deletion warning, and tap Permanently Delete to confirm.
Alternatively, you can request account deletion through our website:
https://www.feeliongps.com/account-deletion/
If you cannot access the app, you may submit a deletion request by emailing support@feeliongps.com. We will verify account ownership before processing your request.
After successful identity verification and final confirmation, account deletion is initiated immediately.
Deleting your account will:
- Remove your account and associated personal profile information.
- Unbind GPS trackers associated with your account.
- Delete the associated trackers’ location history, trip records, and historical alerts from our active systems.
- Delete your personal geofences, notification preferences, and other account-specific settings.
Account deletion does not permanently disable the physical GPS tracking devices. Eligible devices may be bound to another account after deletion.
Information that must be retained for legitimate legal, security, or backup-related reasons may remain temporarily, subject to applicable retention limits.
Account deletion is irreversible once completed.
For assistance, contact support@feeliongps.com
6. Sharing of Information and Third-Party Services
We do not sell, rent, or license your personal information, GPS location data, or trip history to third parties for advertising, marketing, or independent commercial purposes.
We may use service providers to support essential functions, including:
- Cloud hosting and infrastructure.
- Digital mapping and location display.
- Reverse geocoding and address lookup.
- Push notification delivery.
- Security, maintenance, and technical operations.
Depending on the functionality used, these providers may process limited technical information, such as IP addresses, device tokens, or location coordinates necessary to perform the requested service.
Our mapping and location-related technologies may include MapLibre, OpenStreetMap-based map data, LocationIQ, and Google Geocoding. Push notifications may be delivered using Firebase Cloud Messaging.
These services are subject to their applicable privacy and data processing terms.
We may also disclose information when required by applicable law or when reasonably necessary to protect the security, rights, or safety of our users and Services.
7. Data Security
We use reasonable technical and organizational safeguards designed to protect personal information and GPS tracking data against unauthorized access, disclosure, alteration, or loss.
These safeguards may include encrypted communications, authentication, access restrictions, and server security controls.
No internet-based system can guarantee absolute security.
8. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to:
- Access personal information associated with your account.
- Update or correct certain account information.
- Unbind GPS tracking devices.
- Choose whether to delete or retain device history when unbinding.
- Request deletion of your account and associated personal data.
- Contact us with questions about our privacy practices.
You may exercise applicable rights by using the available features in the Feelion app or by contacting support@feeliongps.com
We will respond to privacy requests in accordance with applicable law.
9. Children’s Privacy
Feelion is intended for adults and is not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13 through child-owned accounts. If we become aware that we have collected such information in violation of applicable law, we will take appropriate steps to delete it.
10. International Users
Our primary GPS tracking infrastructure is located in the United States.
If you use Feelion outside the United States, your information may be transmitted to and processed in the United States or other locations where our necessary service providers operate.
Where required, we will apply appropriate safeguards for international transfers of personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our Services, technology, or legal obligations.
When changes are made, we will update the effective date shown above. Where required by law, we will provide additional notice.
12. Contact Us
Service: Feelion
Operator: Nanning Shuangteng Information Technology Co., Ltd.
Address: Room 1203, Building 1, Yangguangcheng Guangming Weilai Yueyue Zhi Bei, No. 26 Donghua Road, Nanning Area, China (Guangxi) Pilot Free Trade Zone, Nanning, Guangxi, China
Email: support@feeliongps.com